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KPMG |
Research | CRM
An overview of KPMG research in India:
Consulting industry
Expertise
CRM
2
Industry
Themes
DevOps is the key to improving customer service alongside digitalisation
Staying competitive in the era of digitalisation is not just about adopting the latest technology, but involves harmonising the numerous digital operations across an organisation to ensure customer s
29 April 2019
Personalisation and integrity are top priorities for customers in India
As India’s consumer market expands rapidly in tandem with its economy, expectations from customer experience are growing in scope and in magnitude, according to a new report from global professional
12 November 2018
More KPMG news
KPMG appoints Reena Wahi as Head of People, Performance and Culture
KPMG has appointed Reena Wahi as Partner and Head of People, Performance and Culture. She will be based out of Mumbai.
05 July 2024
German companies see India as a strong growth market despite challenges
German multinationals are increasingly considering India as a strategically important market for their growth and presence, according to a study by KPMG and the Indo-German Chamber of Commerce.
18 June 2024
Central government spent Rs 450 crore on Big Four consultancy
The Big Four accounting and consulting giants secured projects worth nearly Rs 450 crore from the central government between 2017 and 2022, according to analysis of public tender information.
10 November 2023
KPMG strikes India alliance with low-code platform OutSystems
Big Four firm KPMG has added a new alliance with OutSystems to its growing list of technology partnerships.
30 May 2023
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